Essential skills: It is critical that the candidate demonstrate the ability to: Demonstrate competency over the range of communication methods used in the workplace (e.g. oral, written notes, memos, letters etc) and include communication with both clients and colleagues In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Adjust communication to meet differing needs Use assertive communication Use active listening and recognise non-verbal triggers Provide feedback Minimise conflict and tensions Use reading and writing skills required to fulfil job roles as specified by organisation/service: the level of skill may range from the ability to understand symbols used on work health and safety (WHS) signs, to reading workplace safety pamphlets or procedure manuals, to reading and handling chemicals such as cleaning fluids literacy support available in the workplace may range from having access to support and assistance from expert/mentor/supervisor, to having no communication supports available literacy may be required in English or a community language depending on the client group Use oral communication skills required to fulfil job roles as specified by the organisation/service: skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary service/organisation may require competence in English or community language, depending on client group |